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Frequently Asked Questions

Personal Internet Banking

We're happy to offer you Online Banking with Pacific Crest Savings Bank. With Online Banking, your accounts will be at your fingertip 24 hours a day — ready when you are. Here are some common questions and answers to help you understand Online Banking a little better.

What Software Do I Need to Use Online Banking?
All you need to use Online Banking is a computer that can access the Internet, plus a secure browser (the latest releases of Internet Explorer, Firefox  and Safari will work on Windows systems; Firefox and Safari on Mac systems).

How Much Does it Cost?
There is no charge for our personal customers to use Online Banking.

How Do I Enroll?
If you have an account with us, click here to enroll online. Online enrollment does require some verification on the part of the bank to protect your privacy, so the service will not be active immediately. Generally, enrollment in Online Banking takes 1-2 business days.

New customers are invited to visit us in person at our Lynnwood office to open an account and enroll in Online Banking.

Who Do I Call if I Need Help Using Online Banking?
We're here to answer your questions during our regular business hours at 800-335-4126.

What Sort of Security Does Pacific Crest Online Banking Offer?
Your online security is important to us. That's why we have implemented an enhanced login method on our Online Banking system. This enhanced login method is called Multi-Factor Authentication and consists of validation and authentication of an individual using more than one method of verification. It helps protect against online fraud by providing an additional layer of protection beyond simply a username and password.

You can feel secure and confident accessing your accounts via Online Banking. Our system uses the highest level of security in the industry to guard the privacy of your account information and transactions.

Protecting your privacy is important to us. To learn more, please review our Privacy Policy.